Effective Date: 30 June 2023

At Hello Script Company ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained from users ("you" or "users") of our platform and associated services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

 

Before utilizing our Services, it is important to review this policy and ensure that you comprehensively comprehend our approach to handling your Personal Information. If you have read and completely understood this Privacy Policy but disagree with our practices, it is imperative that you promptly cease using any of our Services. For any inquiries or concerns about this policy, please reach out to us via the provided contact information.
 

Information We Collect

To provide you with our Services, we must collect Personal Information relating to an identified or identifiable natural person ("Personal Information"). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

 

1. Information you provide us. When you register for our Services, sign up for any Hello Script AI events, subscribe to our blog(s) or newsletter(s), purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., Hello Script AI’s support tickets, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).

 

1. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

 

1. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers, fraud detection and prevention providers, for example, to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information), and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

 

 

How We Use Your Information

We utilize your Personal Information for the following purposes:

 

1. To deliver and manage the Services.

2. To further enhance, tailor, expand, and refine our Services based on Users shared or individual preferences, experiences, and challenges.

3. To offer continuous customer support and technical assistance to our Users.

4. To communicate with our Users through general or personalized service-related notifications and promotional messages.

5. To assist in updating, expanding, and analysing our records to identify new customers.

6. To facilitate, sponsor, and execute specific contests, events, and promotions, including assessing participants' eligibility, monitoring performance, contacting winners, and awarding prizes and benefits.

7. To evaluate our performance and marketing initiatives.

8. To generate aggregated statistical data and other summarized and/or inferred information, which we or our business partners may utilize to provide and enhance our respective services.

9. To offer professional assistance to you.

10. To strengthen our data security and fraud prevention capabilities; and

11. To adhere to applicable laws and regulations.

 

We utilize your Personal Information for the purposes outlined above.

 

1. Our utilization of your Personal Information is essential for executing a contract or taking steps to initiate a contract with you (e.g., offering you a dedicated profile, providing customer assistance, and technical support)

2. Our utilization of your Personal Information is crucial to fulfil a pertinent legal or regulatory obligation that we are bound by; or

3. Our utilization of your Personal Information is essential to support legitimate interests and business objectives (such as maintaining and enhancing our Services and the efficiency of Hello Script AI by identifying technical issues), ensuring it is carried out in a manner that is proportionate and respects your privacy rights.

 

Information Sharing and Disclosure
 

1. Service Providers: We may engage trusted third-party service providers who assist us in operating our business and providing the Services. These service providers have access to your information but are obligated to keep it confidential and use it only for the purposes specified by us.

2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Consent: We will obtain your consent before sharing your information with third parties for purposes other than those described in this Privacy Policy.
   
    

Storage and Processing of Information
 

To provide our services effectively, your 'Personal Information' may be stored and processed in various locations. Hello Script AI is committed to ensuring that your data is handled with the utmost care and in compliance with relevant privacy laws. The primary locations where we store and process your Personal Information include:

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1. Data Centres: Your data may be stored in secure data centres, either owned and operated by Hello Script AI or by reputable third-party providers. These data centres employ industry-leading security measures to safeguard your information.

2. Cloud Services: Hello Script AI may utilize cloud services to store and process data. These services adhere to stringent security standards and protocols, ensuring the confidentiality and integrity of your Personal Information.

3. Third-Party Processors: In some instances, we may engage third-party service providers to process specific aspects of your Personal Information. These processors are carefully vetted to ensure they meet our privacy and security standards.

4. International Transfers: Hello Script AI operates globally, and as such, your Personal Information may be transferred and processed in jurisdictions outside of your country of residence. We take measures to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

 

Your Privacy Choices

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1. Account Information: You can review and update your account information by logging into your account settings. Please ensure that your information is accurate and up to date.

2. Opt-Out: You can unsubscribe from marketing communications by following the instructions provided in the email or contacting us directly. However, we may still send you non-promotional communications regarding your account and the Services.

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any information.
 

Use of cookies
 

We and our Third-Party Service Providers employ cookies and comparable technologies ("Cookies") to facilitate the provision and proper functioning of our Service, analyse our performance and marketing activities, and customize your user experience.

 

Please be aware that we do not alter our practices based on a "Do Not Track" signal in the HTTP header from a browser or mobile application. Nevertheless, most browsers offer options to control cookies, allowing you to decide whether to accept them and how to delete them. You can configure most browsers to notify you upon receiving a cookie, or you may opt to block cookies using your browser settings.

 

Data Retention
 

Hello Script AI is committed to retaining your 'Personal Information' only for as long as necessary to fulfil the purposes outlined in our Privacy Policy. The duration for which we retain your data depends on various factors, including the type of information, the purpose for which it was collected, and legal or business requirements.

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1. Service Usage Data: Information related to your use of our services, such as account activity, may be retained for as long as your account is active and for a reasonable period thereafter to meet legal or regulatory obligations.

2. Customer Support Communications: Data shared during customer support interactions may be retained for a period necessary to address your inquiry and for the improvement of our services.

3. Marketing and Analytics Data: Aggregated and anonymized data used for marketing and analytics purposes may be retained for a longer duration, provided it does not identify you personally.

4. Legal and Compliance Requirements: In certain cases, we may retain your Personal Information for longer periods as required by applicable laws, regulations, or to comply with legal proceedings.

5. User Accounts: If you have an account with Hello Script AI, we will retain your Personal Information for as long as your account is active. If you choose to close your account, we may retain certain information to comply with legal obligations, prevent fraud, resolve disputes, or enforce agreements.

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Upon reaching the end of the retention period, your Personal Information will be securely deleted or anonymized to prevent identification. For specific details on data retention periods and practices, please refer to our Privacy Policy.

If you have any questions or concerns regarding the retention of your Personal Information, please contact us through the provided channels in our Privacy Policy.

 

Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information promptly.

 

Content Safety and User Responsibility
 

At Hello Script AI, we understand that our services involve user-generated content, and we prioritize the safety and well-being of our users. While we provide a platform for users to upload and analyse content with AI, it is imperative that users adhere to our content policies to maintain a secure and respectful environment for everyone.

User Responsibility:

1. Adherence to Policies: Users are responsible for ensuring that any content uploaded or shared on Hello Script AI complies with our content policies, community guidelines, and applicable laws. The onus is on the user to review and understand these policies.

2. Lawful Content: Users must ensure that the content they upload is lawful, respectful, and does not infringe upon the rights of others. Content that promotes violence, harassment, discrimination, or any illegal activities is strictly prohibited.

3. Privacy Considerations: Users should be mindful of privacy considerations when uploading content, respecting the rights and consent of individuals depicted in their uploads.

Content Safety Measures:

1. Moderation: Hello Script AI employs content moderation measures to monitor and enforce our content policies. However, users should be aware that moderation is not fool proof, and they play a crucial role in maintaining a safe community.

2. Reporting: We encourage users to report any content that violates our policies promptly. Our reporting mechanisms empower the community to contribute to the overall safety of the platform.

3. Content Removal: Hello Script AI reserves the right to remove any content that violates our policies. Users may be notified of the removal, and repeated violations may result in account suspension or termination.

Collaboration for Safety:

1. Community Collaboration: Users play a vital role in maintaining a safe and respectful environment. We encourage users to report any content that raises concerns, contributing to the ongoing safety and improvement of our platform
   
   Continuous Improvement: Hello Script AI is committed to continuous improvement, and user feedback is valued. We regularly assess and enhance our AI models and content policies to ensure the highest standards of accuracy, security, and user satisfaction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised version on our website or sending you a notification. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at here.

Thank you for trusting us.