Effective Date: 17 March 2025

At Hello Script AI ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained from users ("you" or "users") of our platform and associated services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

To provide you with our Services, we must collect Personal Information relating to an identified or identifiable natural person ("Personal Information"). We collect Personal Information you provide us, from your use of the Services, and from other sources.

 

1.1 Information You Provide

• Name, email address, phone number

• Payment information (for users with paid services)

• Communications with us (e.g., emails, support tickets)

• Personal Information in scanned identification documents (e.g., ID card, driver’s license, passport)

 

1.2 Information We Collect When You Use the Services

• Browsing and click-stream activity

• Session heatmaps and scroll behavior

• Device information (e.g., operating system, browser, screen resolution)

• Language and keyboard settings

• Internet service provider and referral pages

 

1.3 Information from Third Parties

• Security providers to screen for fraudulent activity

• Social media platforms when signing up via social media

• Lead enhancement companies to improve our service offerings

• Advertising and marketing partners for campaign management

 

2. How We Use Your Information

We use your Personal Information for the following purposes:

• To deliver and manage the Services

• To personalize and enhance our Services

• To provide customer support and technical assistance

• To send service-related notifications and promotional messages

• To identify new customers and improve marketing efforts

• To organize contests, events, and promotions

• To analyze performance and marketing effectiveness

• To generate aggregated data for business improvements

• To ensure security and fraud prevention

• To comply with legal and regulatory obligations

Our use of your Personal Information is based on:

• The necessity of fulfilling contractual obligations

• Compliance with legal or regulatory obligations

• Our legitimate business interests, ensuring respect for your privacy rights

 

3. Information Sharing and Disclosure

 

3.1 Service Providers

We engage trusted third-party providers to help operate our business and provide Services. They are obligated to maintain confidentiality and use the data only as specified.

 

3.2 Business Transfers

In case of a merger, acquisition, or sale of our assets, your information may be transferred. We will notify you before your data becomes subject to a new privacy policy.

 

3.3 Legal Requirements

We may disclose your information to comply with legal obligations or respond to valid governmental requests.

 

3.4 Consent-Based Sharing

We will obtain your consent before sharing information with third parties for purposes not covered in this Privacy Policy.

 

4. Storage and Processing of Information

• Data Centres: Secure storage in proprietary or third-party data centers

• Cloud Services: Utilization of secure cloud storage platforms

• Third-Party Processors: Engagement of vetted external processors

• International Transfers: Data may be processed in jurisdictions outside your country of residence, with safeguards in place

 

5. Your Privacy Choices

 

5.1 Account Information

You can review and update your account information via your settings.

 

5.2 Opt-Out

You can unsubscribe from marketing communications via provided links. However, we may still send non-promotional messages related to your account.

 

6. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage reviewing their policies before sharing data.

 

7. Use of Cookies

We and our third-party partners use cookies to facilitate service functionality, analyze performance, and personalize user experience. You can manage cookie settings via your browser.

 

8. Data Retention

We retain your Personal Information based on:

• Service Usage: Active accounts and for a reasonable post-service period

• Customer Support: Data retention for necessary follow-ups

• Marketing & Analytics: Retention of anonymized data for insights

• Legal & Compliance: Retention as required by applicable laws

• Account Closure: Retention for fraud prevention and compliance post-closure

Once the retention period expires, data is securely deleted or anonymized.

 

9. Children's Privacy

Our Services are not intended for users under 13. We do not knowingly collect data from children. If we become aware of such collection, we will promptly delete the data.

 

10. Content Safety and User Responsibility

 

10.1 User Responsibilities

• Compliance with our policies and applicable laws

• Ensuring lawful, respectful content

• Avoiding infringement, violence, harassment, or discrimination

 

11. Contact Us

For any questions regarding this Privacy Policy, contact us at:

• Email: support@helloscriptai.com

• Website: www.helloscriptai.com

This Privacy Policy may be updated periodically. We encourage users to review it regularly for any changes.